IL License Number: 104.017181

CASE STUDY – DECEMBER 2025

The Giant Ice Sandwich: Gutter Ice Emergency Response & Replacement in Buffalo Grove

Location: Buffalo Grove, IL

Project Type: Winter gutter emergency stabilization + full gutter and downspout replacement on a single-family home

Investment: $1,800

Timeline: 4 Days

Broken Gutter in Buffalo Grove IL Caused by Ice and Snow Buildup

KEY TAKEAWAYS

  • Problem: Gutter snapped and hanging off the house.
  • Cause: Ice buildup and snow accumulation.
  • Solution: Emergency snow and ice removal and full gutter replacement.

# 1

A Problem That Couldn’t Wait

On a cold December morning, Adam Shapiro noticed something alarming outside his home. A second-story gutter had snapped and was hanging off the house, weighed down by thick ice.
As a father of young children, Adam didn’t see this as a cosmetic issue or a routine repair. It was a safety concern that needed immediate attention.
“I just had a gutter on the side of my house that kind of snapped in half and is hanging by a thread.”
- Adam Shapiro
Ice and metal hanging overhead can fall without warning. With temperatures fluctuating around freezing, Adam knew the situation could quickly get worse.
The risks were real:
  • A falling gutter could seriously injure someone below
  • Ice buildup could spread and damage more of the home
  • Ongoing freeze–thaw cycles could cause repeat failures

Adam reached out looking for help that same morning, hoping someone could respond quickly and treat the situation with the urgency it deserved.

# 2

Finding a Guide in the Middle of an Emergency

Adam contacted Holda Construction and spoke directly with Mariusz. After reviewing photos of the damage, the concern was immediate and genuine. Mariusz couldn’t help but share his surprise at the situation:
“Oh my gosh. Wow… I’m a little bit in shock right now. This is… it’s an ice sandwich.”
- Adam Shapiro
The conversation focused first on safety — what needed to be done right away — and then on what a permanent solution would look like once the weather allowed. Pricing was explained clearly, and Adam never felt pressured to decide anything beyond making the situation safe.
His priority was simple:
“I just want it to be safe. I’ve got young kids.”
- Adam Shapiro

Within hours, our crew was dispatched.

# 3

Emergency Action, Then Patience

That same afternoon, the immediate danger was addressed. The hanging gutter was secured, unsafe sections were removed, and the area below was protected.
But while on site, the crew noticed heavy ice buildup on other gutters and snow accumulation along roof edges — signs that the same problem could happen again. Instead of stopping at the bare minimum, they took additional preventive steps:
  • Ice was removed from other gutters
  • Snow was cleared from critical roof edges
  • Risk areas around the home were addressed
With the emergency under control, the next step was replacement — but the weather had other plans.
Over the next few days, temperatures dropped sharply, reaching as low as -1°F. Installing a new gutter system in those conditions would have compromised safety and long-term performance. Adam was advised to wait until conditions improved.

The response had been fast. The repair required patience.

# 4

Timeline

Fast When It Mattered, Patient When It Mattered More
December 12
Friday

Adam discovers a broken, ice-loaded gutter

Emergency call placed mid-morning

Crew arrives within 4 hours

Gutter secured, ice removed, roof edge cleared

December 13-15
Saturday - Monday

Extreme cold sets in (down to -1°F)

Installation postponed for safety and quality

December 16
Tuesday

Temperatures rise to 38°F

Full gutter and downspout replacement completed

Final walkthrough and clean-up

Same-day, unprompted five-star review posted

# 5

Installation Day and What Was Discovered

When installation day arrived, further inspection revealed why the original gutter had failed. The issues weren’t random — they were built into the original installation.
Hidden problems included an improper slope, inadequate fastening, poor material choice, and a cracked downspout that couldn’t be seen from the ground. Adam was shown what was found and why replacement was recommended.
The conversation stayed transparent and pressure-free:
“I don’t wanna create an upsell situation. I just wanna show you the value.”
Mariusz Holda
- Mariusz Holda
By this point, trust had already been built.
“If you guys think it’s best for the water flow or if there’s damage, absolutely, I wanna do it while you guys are here.”
- Adam Shapiro
The new system was installed with proper pitch, reinforced fastening, and improved drainage — designed specifically for Midwest winters.

# 6

Stopping for Some Science and Explanation

In Chicago-area winters, gutter failures are rarely “bad luck”—they’re the predictable result of physics colliding with poor installation practices.

In Climate Zone 5A, communities like Buffalo Grove endure constant freeze–thaw cycles, where snow melts during the day, refreezes overnight, and steadily builds extreme ice loads at the roof edge. As Wojtek Serafin, Gutter Foreman at Holda Construction, explains:

“When the gutter is too short, ice forms behind the end cap, and that ice loads the back of the gutter.”
Holda Team - Wojciech Serafin
- Wojtek Serafin

Ice weighs roughly 57 pounds per cubic foot, which means a long gutter run can end up carrying over 2,000 pounds—the equivalent of a small car hanging off the fascia. In this case, the failure was accelerated by a common shortcut Wojtek sees far too often: “The first hanger from the end cap needs to be close to the end cap so it holds—in this case they put it a foot away which contributed to the problem.

That small mistake gives ice leverage, allowing it to pry the gutter loose as temperatures swing. The physical evidence confirmed the diagnosis beyond doubt. “We raised this gutter over an inch… we know because the dirt marks stay on the fascia,” Wojtek said, pointing to the visible proof left behind.

This is why Holda Construction refuses to cut corners and follows a strict standard built for real Chicago winters. As Wojtek puts it plainly, “It should be 0.032-thick material and heavy-duty hangers—then it won’t fail.” This case perfectly illustrates Holda’s philosophy: honest diagnosis, clear education, and building systems that respect the realities of Midwestern weather.

To learn more about dangers of frozen weather on Chicago roofing and siding, visit our article on Why Ice Dams Form on Roofs.

# 7

The After Story

By the end of the day on December 16, the work was complete — and the stress was gone.
Adam’s home was no longer at risk from falling ice or failing gutters, and he didn’t have to worry about the same issue repeating itself with the next temperature swing.
For Adam, the real result wasn’t new gutters. It was peace of mind during one of the coldest weeks of the year — and knowing his family was safe.

# 8

Conclusion — What This Experience Really Meant

For Adam, this project wasn’t about gutters. It was about acting quickly when something didn’t feel safe, trusting the right people to guide him through an unfamiliar situation, and knowing his home was protected during one of the harshest weeks of winter.
The emergency was handled fast, the permanent solution was done at the right time, and every decision along the way was explained clearly. That combination allowed Adam to stop worrying about what might happen next — and focus on his family instead.

If you’re a homeowner in the Chicago suburbs facing winter damage, ice buildup, or a problem that feels urgent, this story shows what a good outcome can look like: clear communication, thoughtful timing, and work done with long-term safety in mind. Feel free to contact us online or at 847.847.2883.

Sometimes the biggest result isn’t what gets installed on the house — it’s the peace of mind you get once the problem is truly resolved.

Get Free Quote

Fill out the form below to get started!

Need New Gutters? Let's talk!

Mariusz Holda

Owner: Mariusz Holda

📞 FREE Consultations (Call or Text):
847.847.2883

Contact us today!

If you’re a homeowner in the Chicago suburbs facing winter damage, ice buildup, or a problem that feels urgent, we are here to help!

The Team:
A Blend of Art, Science, Passion, and Experience

Mariusz Holda

Mariusz Holda
Owner

Guides project planning and key homeowner decisions. Sets standards and approves final deliverables.

Barbara Holda
Operations

Coordinates scheduling, materials, permits, and day-to-day communications.

Mariusz Dziekonski
Foreman

Leads the crew on site; directs daily work; manages walkthroughs and quality control.

Mark Skarzynski
Siding Specialist

Siding installations.

Miroslaw Stosel
Siding and Roofing Specialist

Siding installations.

Holda Team - Wojciech Serafin

Wojciech Serafin
Gutter Specialist

Gutter and downspout installations.

Artur Kurek
Gutter Specialist

Gutter and downspout installations.

Waldemar Kopec
Roof Replacement Specialist

Full roof replacements.