IL License Number: 104.017181

Common Challenges Townhouse Boards Face with Roofing and Siding Contractors – and How to Choose the Right One

Multi Family Roofing Contractor

Managing a townhouse community comes with significant responsibilities, especially when it comes to maintaining the property’s exterior. Townhouse boards are often the backbone of ensuring the community’s safety, aesthetics, and value, which means working with reliable contractors is crucial. However, many boards encounter persistent issues that can make exterior projects like roofing, siding, and gutter work feel more like a burden than an improvement. Here, we’ll address common contractor problems and offer guidance on how townhouse boards can find dependable partners for their projects.

Common Problems Townhouse Boards Face with Contractors

  1. Inconsistent Communication
    One of the most frequent complaints townhouse boards have is the challenge of maintaining clear, consistent communication with contractors. Calls from homeowners become endless as they wait for project updates or clarification on issues. Without timely responses, board members become overwhelmed, fielding concerns and questions they don’t have answers to.

  2. Lack of Individual Attention
    Each homeowner within a townhouse community may have different concerns, preferences, or issues when exterior work is being done. The best contractors make sure to address each homeowner’s needs and questions. Unfortunately, many contractors fail to see the value in communicating directly with individual homeowners, leaving the board as the only line of contact. This can lead to frustration and a sense that homeowners are not being advocated for during the project.

  3. Delayed Project Completion
    Delays can disrupt the peace of the entire community. Whether due to poor planning or insufficient manpower, contractors who don’t adhere to timelines leave board members tired of managing constant rescheduling, complications and complaints.

  4. Unresolved Roof, Siding and Gutter Problems
    Issues like leaking roofs and overflowing gutters are common pain points for townhouse boards. Contractors often jump to the quickest, cheapest fixes instead of taking the time to understand the root cause. This approach may solve the problem temporarily but leads to recurring issues that mean more calls, more expenses, and more frustration.

  5. “Cheapest is Not Always Best”
    Many boards, faced with budget constraints, may be tempted to choose the lowest bid. However, choosing the cheapest option can backfire. Poor workmanship often results in more repairs, more complaints, and ultimately more expenses. Contractors who promise the world at a low price often fail to show up on time, don’t clean up after their work, and leave projects half-done.

Partnering Right

The right contractor can make all the difference between a smooth project and a community headache. Here are key characteristics to look for when selecting a contractor for your townhouse association:
  1. Strong Communication Skills
    A good contractor will keep the board and individual homeowners informed every step of the way. This includes initial consultations, updates throughout the project, and quick responses to concerns. Clear communication ensures that everyone is on the same page, reducing the stress on board members.


    At Holda Construction, we take a variety of steps to ensure details and updates are consistent and clear for the entirety of your project. With clear photo and video descriptions of our findings, quotes, suggested interventions and materials, and costs, we aim to leave you feeling like a partner within your project, always in-the-loop. We also keep ourselves and our team readily and promptly available to answer any questions or issues that come up.

  2. Attention to Detail for Each Homeowner
    Addressing individual homeowners within the community can prevent problems down the line. Contractors should advocate for the community by ensuring each homeowner feels heard and that their specific concerns are met. This level of service reduces the volume of follow-up calls and complaints. To this end we, at Holda Roofing & Siding, will communicate as much or as little as you’d like with individuals within your community.

  3. Proven Track Record and Reviews
    Choose a contractor with a history of successful townhouse projects and positive reviews from past clients. A family-owned business with hundreds of good reviews is often more reliable, as they rely on their reputation to attract new customers. Their commitment to quality and customer satisfaction ensures a higher standard of work.

    At Holda Roofing & Siding, we’ve been in business for over 20 years and have hundreds of positive reviews on Google, Angi and Facebook. Keeping our client relationships strong and positive is a top priority.

  4. Commitment to Quality Work Over Cost-Cutting
    While budget-friendly pricing is important, make sure the contractor is not cutting corners. The lowest bid may seem appealing, but quality work often comes with fair, transparent pricing. Contractors who take pride in their work will do the job right the first time, avoiding the need for additional repairs.

    Being transparent with our pricing is another top-priority at Holda Roofing & Siding. When addressing our clients’ problems, we most often provide tiered repair and/or replacement options to choose from, understanding customers need to consider budget and issues unique to their project and situations. While we are not often the cheapest quote the community receives, consideration should be taken for our experience, locality, proven track record of reliability and expertise, and the longevity of our team relationships – those we contract with are like family. Instead of taking a risk on what could be a less-experienced or vetted contractor, you may choose to go with an established company local to your community.

  5. Punctuality and Cleanliness
    The best contractors not only show up when they say they will but also maintain a clean work environment. They ensure the project is completed on schedule and clean up any debris, leaving the property looking as good as new. Time and time again, you’ll hear in our client testimonials that we were clean and considerate, leaving no stress or extra work behind during a project and once it’s complete.

How to Find a Good Contractor for Your Townhouse Association

  1. Research and Referrals
    Start by asking neighboring communities or other board members for referrals. Online reviews and testimonials are also a good indicator of a contractor’s reliability and service quality.

  2. Interview Contractors
    Don’t settle for the first contractor you meet. Schedule interviews and ask specific questions about their process, experience with townhouse projects, and how they handle communication with individual homeowners.

  3. Ask for a Portfolio
    Experienced contractors should be able to provide a portfolio of previous work on townhomes and multi-family units. This shows their familiarity with the specific challenges these types of projects present.

  4. Get Detailed Proposals
    The more detail in the contractor’s proposal, the better. This helps set expectations for timelines, costs, and the scope of work, ensuring transparency.

  5. Verify Licenses and Insurance
    Always check that the contractor is licensed and insured. This protects the association from liability in case of accidents or damage during the project.

Choosing the right contractor can save townhouse boards from the exhaustion of endless calls, recurring issues, and unhappy homeowners. By prioritizing clear communication, individual attention, and quality work over the lowest price, your community can avoid the most common pitfalls and enjoy a smooth, efficient project.

Interested in learning more about Holda Roofing & Siding? Feel free to schedule a consultation or contact us by calling 847.847.2883.

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